Frequently Asked Questions

Where are you located?
​Our two studios are located on the Upper East Side of Manhattan on Lexington Avenue in the 90’s.
What are the hours of each studio?
​The studios operate as one business and operate with the same hours. Classes as well as Private appointments are scheduled Monday – Friday, beginning at 6:30am and last available at 7:00pm - upon availability. Saturdays & Sundays are scheduled between 8:00am and 2:00pm.
Are there days when the studios are closed?
The studios close on most major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, and Boxing Day.
Does the studio close in case of bad weather?
The studios do not close unless Mass Transit is shut down due to inclement weather, such as snow or icy conditions.
How do I make an appointment for a private session?
All private appointments can be made in studio or by sending a request by email or by calling the front desk. Private appointments cannot be made online; however, you may pay for private training online so you can choose a single lesson or the package that is best for you!
How do I make a Class Reservation?
​As with any appointment, you can always make a reservation in studio. Our class schedule is available online; it is recommended that you reserve and purchase your class through the studio’s Scheduler, MindBody. In addition, you may also do so by downloading the MindBody App on your phone. 
What is the maximum or minimum number of participants in a group class?*
The minimum number of participants required before a class is cancelled for lack of booking, is two. If there is only one participant signed up, the participant will receive an offer to take a Private lesson at a discount or the option to reschedule into a different class anytime. The maximum number of participants in a group Pilates class is 5 - 6. Special classes and workshops may accept more.

*During the re-opening after COVID times, the studio is accepting FOUR participants with special pricing for everyone’s safety.
​Stay tuned for more information.
What if I need to cancel my appointment or reservation outside of business hours?
​You may call or email the front desk for all cancellations; however, class reservations are under your personal account on the MindBody website and app, so it is recommended that you schedule or cancel your reservation online. All emails and voice messages are time-stamped and will be replied to on the following business day.
What methods of payment are accepted?
We accept Visa, Master-Card, American Express cards, Venmo through @MindYourBodyNYC and checks made payable to Mind Your Body, Inc. Online payment is appreciated or may be made in person in studio with a card swipe.
What should I wear to my class or private session?
Wear traditional workout attire that is not too loose fitting. We recommend planning for comfort and consider personal body temperature and layer. No shoes. Socks with grips are acceptable, however each technique is best in bare feet.
How many times a week is it recommended to practice Pilates or Gyrotonic?
The recommendation is to practice at least two times weekly. A consistent weekly practice is better than no weekly practice, but twice a week is four times better!
What is your cancellation policy?
To avoid being charged for an appointment or class reservation you cannot keep, please cancel with at least 24 hours notice. All emails and voicemail messages are time-stamped. To be fair to all, we do not honor exceptions.
What is your refund policy?
The studio does not honor refunds. If you change your mind about a purchase, an account credit may be given. If the credit is partial from a package, the lessons/classes taken in the package will be pro-rated to the single price or new package purchased.
How can I gift someone a class, a private session, or other service?
What a nice gesture! You may pay online by selecting, “Pay for another client” and typing in the name of the person you would like to gift. They will need to have their own profile and you, or they, can create one. All services are available to purchase as a gift. You may receive a paper Gift Certificate if you would like to support your online gift with a hard copy.
How can I meet or work with the owner?
The owner teaches in the studio and would be delighted to welcome you! You may make an appointment with her, or find her on the group class schedule. Her pricing is higher for private training, so a great way to work with her, is to schedule a lesson with her within our New Client Welcome Package!
Where can I find information on Specials & Events?
You can find that information by clicking on the Specials & Events, or Workshops tabs located here at the top of every page!
How do I know which studio location to go to?
With every confirmed appointment or class reservation, you will receive an automated email, which will state the location. You may also look up your account online and check your schedule.
Are the studios handicap accessible?
No; the studios are not handicap accessible. Both studios are located on second floors; one flight of stairs and no elevator. 
Are children or pets allowed?
Pets are not allowed. If a child can sit independently and remain occupied quietly, they may attend with permission.
What is provided at your facilities?
Along with restroom facilities and dressing rooms, both studios provide water, towels, hand cloths, hand sanitizer, mouthwash, hand cream, facial toner and we also have workout clothing and other retail items for purchase.

Health and Safety

  • Leave all bags and personal belongings in a cubby.
  • Please silence your cell phones and leave all street shoes near the entrance bench.
  • Rings are a danger to you and the equipment. Remove all hand and wrist jewelry.
  • Be sure to fill out the intake form precisely, including emergency contact information.
  • Arrive 5 - 10 minutes before to set up and prepare for your class or lesson.
  • Pay attention to the instructor’s directions to avoid accidents on the equipment.
  • Watch your step while moving around the studios.
  • Coffee is not permitted in the studios.
  • Vaccinated persons are mask optional. All others, masks are required in the building.